Terms & Conditions

1) Royal Beacon Hotel (the company) is a trading style of the owners, Paul and Ann Nightingale.

2) Bookings are only accepted and confirmed on receipt of a completed booking form accompanied by a deposit of at least 25% of the total rent. All outstanding balances are due 30 days before arrival. If a reservation is made less than 30 days before arrival, the full rent is due at the time of booking.

In the event of any reservation not being accepted by us, all fees will be refunded immediately. Reservations will NOT be accepted from all male or all female parties of young people.

3) On receipt and acceptance of booking form, clients are liable for payment of balance of the rent. Non-payment by the due day will be treated as a cancellation and we may re-let the property without reference to the client who remains liable for payment of the full amount. Credit will be given for any rents received from re-letting, less a £20 administration fee. Alternation to bookings will be subject to a £20 administration fee.

4) Payments and accounts: Cheques accepted for advance payment by post. Credit cards; Access, Visa, Mastercard are also accepted. Accounts (for extras) are rendered weekly and/or on departure.

5) The company operates a Cancellation Plan whereby, should a booking be cancelled 30 days or more before the due date of arrival due to death, injury, unexpected and debilitating illness of any member of the party or a summons for Jury Service of any member of the party, a full refund will be given. Should the bookings be cancelled less than 30 days before the due date of arrival in any of these circumstances, a refund of 75% of the rental will be given. Cancellations under the Plan must be notified to us in writing within 10 days of the event causing the cancellation, and accompanied by a medical certificate or a certificate from the clerk of the court. The Cancellation Plan terminates on your departure from home. Should the cancellation NOT be covered by the plan, the booking deposit is forfeit and the balance is still payable on the due date. We will endeavour to re-let the property and, if successful, we will refund the balance of rent, less any re-letting expenses, after the end of the term. The Cancellation Plan is free. We recommend that you take out ‘Holiday Insurance Cover’ – these forms are available from us.

6) Security Damage Deposit. We ask you for Credit Card details (see booking form) and the authority to charge any breakages, accidental damages, additional cleaning costs and extras up to a maximum of £100. Alternatively, a cheque for £100 may accompany the rental payment. Any unused balance will be refunded within 14 days of departure. See also clause 8.

7) Acceptance of a reservation by the Company confers upon the clients to occupy the property or apartment for a rental period within the meaning of Section 9 of the Rent Act 1977.

8) Only the persons specified on the booking form may reside in the property. The client agrees to take good care of the property and will be responsible for the full cost of damages and breakages and any exceptional cleaning. The client will leave the property in the same condition in which it was found on arrival (with the exception of dirty linen) and fit for occupation by the next guest following cleaning. In particular, ovens, hobs and worktops must be left clean. To assist you with this, a cleaning service is available at extra cost.

9) We regret that, with exception of registered Guide Dogs, pets are not allowed in any of the apartments at any time.

10) In the interests of others, clients must ensure that there is no unreasonable amount of noise within their apartment, particularly late at night.

11) Smoking is not permitted in any of the apartments.

12) Lettings are for a minimum of 3 days/nights, and a maximum of 4 weeks (For lettings that are in excess of 4 weeks, a different agreement is required, please contact us for details). Lettings commence at 3.00pm on first day of tenancy and end at 10.00am on the day of departure, when the property must be vacated.

13) If, for reasons beyond the owners’ control (e.g fire damage), the property is not available on the date booked, all rents paid in advance will be refunded in full, but the clients shall have no further claim against the owners of the Company.

14) The Company reserves the right to reasonable access to the property by the owners or their staff.

15) In the event of a complaint, the client should, in the first instance, notify the duty manager at the Royal Beacon Hotel. If satisfaction is not obtained, the matter should be reported to the owner, by telephone, so that an on-the-spot investigation can be made during the tenancy. The Company reserves the right to refer any unresolved complaint regarding the standard of the property to the English Tourist Board for arbitration.

16) If there is a breach of any of these conditions the owners or the Company’s staff may, at their discretion, re-enter the property and terminate the tenancy without prejudice. The contract is deemed to have been made at Royal Beacon Hotel, The Beacon, Exmouth, Devon. EX8 2AF

17) The person signing the booking form, who must be a member of the party occupying the property, agrees to the Conditions of Booking on behalf of all persons included on the booking form.

18) In case of any discrepancies between these booking conditions and the other contents of the brochure, these conditions shall prevail.

19) The management undertake to repair or replace any faulty equipment with all due diligence. However, no claims will be entertained in respect of equipment that remains faulty for reasons beyond the management’s control.